FAQs
Customer Support
At A Cloud Above, we're committed to delivering outstanding customer service and ensuring that your experience with our products is both enjoyable and satisfying. Below, you'll find quick answers to frequently asked questions about our products, order assistance, and advice on choosing the best options to meet your needs.
Your questions answered
Common questions
What are THCA Flowers?
THC-A is the acidic precursor to THC Delta-9 and naturally forms prior to Delta-9 during the lifecycle of the plant. THC-A also converts to THC Delta-9 through Decarboxylation, or heat.
Does THCA Flower get you high?
Yes, through the process of decarboxylation, THCA can become more potent and intoxicating. Therefore, after undergoing decarboxylation, THC-A flowers will produce euphoric effects when combusted (smoked).
What is your shipping policy?
Shipping information:
At A Cloud Above we work hard to process your order as quickly as possible. In some Instances, processing time can take up to 72 hours. Please allow up to 72 hours to receive your package(s) tracking information.
The following shipping methods are available via USPS:
* First Class Mail (3-5 business days)
* Priority (1 to 3 business days)
* Priority Mail Express (1-2 business days – A Cloud Above Highly recommended)
Important: please be advised that all suggested delivery times are estimated and not guaranteed. Shipping charges are non-refundable. The only guaranteed service is priority mail express. If a priority mail express package arrives later than the expected time of arrival, as stated on usps.com, the cost of the priority mail express label can be refunded upon request. Also note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any of the aforementioned shipping methods.
We ship to u.s.t.a territories and apo/fpo. Unfortunately, we do not ship outside of the united states at this time. Orders received on saturday after 1:00 pm (pst) will begin to process or ship within 48 hours (on monday, unless it is a post office holiday). Cut off time for express delivery orders to be shipped the same day is 10:00 am (pst).
First class package:
First Class Mail will be processed within 6-72 hours, not including Sundays or holidays and should arrive within the continental United States in 3-5 business days once shipped from us depending on delivery location. For example, orders shipped to California may be delivered in 3 to 5 business days, whereas the orders shipped to some east coast states may be delivered closer to 5 or 6 business days. All the rates for first-class mail delivery are generated in real time by the United States Post Office (USPS.com) and shown to you during the checkout process. We do not add surcharges to the live USPS shipping rate. All orders must have a valid street address verifiable by USPS to be delivered successfully.
Priority mail:
Priority Mail will be processed within 6-72 hours, not including weekends or holidays and should arrive within 1-3 business days once shipped from our location. Orders shipped within the continental United States should arrive within 2 to 3 business days (may arrive sooner in California). All orders must have a valid street address verifiable by USPS to be delivered successfully.
Note: Free shipping (BT_VIP) is offered for purchases over $100, If you select this option, we cannot guarantee your delivery or accept any liability for lost, stolen, or delayed orders. In the case this occurs we recommend that you address this with your local post office.
Priority mail express:
Priority Mail Express will be processed within 6-72 hours, not including weekends or holidays and guaranteed by USPS to arrive within 1-2 business days once shipped from our location. All orders must have a valid street address verifiable by USPS to be delivered successfully.
The following shipping methods are available via FedEx:
SAME-DAY DELIVERY
Have urgent shipments delivered that very day in select areas.
* FedEx SameDay®️
OVERNIGHT DELIVERY
Get it there the next business day by morning, noon, or evening.
* FedEx First Overnight®️
* FedEx Priority Overnight®️
* FedEx Standard Overnight®️
2 DAY DELIVERY
Have it there in 2 business days, as early as 10:30 to businesses or noon to homes.
* FedEx 2Day®️ A.M.
* FedEx 2Day®️
3 DAY DELIVERY
Get shipments delivered in 3 business days, by afternoon to businesses or evening to homes.
* FedEx Express Saver®️
COMMERCIAL GROUND DELIVERY
Ship affordably to businesses in 1 to 5 business days.
* FedEx Ground®️
RESIDENTIAL GROUND DELIVERY
Send shipments to residential addresses with delivery every day of the week.
* FedEx Home Delivery®️
The following shipping methods are available via UPS:
Domestic Shipping Options
UPS Next Day Air®️ Early
Delivery commitment: Next business day
* Delivery as early as 8 am
* Ideal when your shipment must be there for the start of the business day
UPS Next Day Air®️
Delivery commitment: Next business day
* Delivery typically by 10:30 am
* Ideal for shipments that must arrive early in the business day
UPS Next Day Air Saver®️
Delivery commitment: Next business day
* Delivery by end of day
* Guaranteed next-day delivery
UPS 2nd Day Air A.M.®️
Delivery commitment: 2 business days
* Delivery as early as 8 am
* Guaranteed second business day delivery
UPS 2nd Day Air®️
Delivery commitment: 2 business days
* Delivery typically by end of day
* Ideal for shipments that do not need overnight service
UPS 3 Day Select®️
Delivery commitment: 3 business days
* Delivery by end of day
* An ideal mix of economy and guaranteed delivery
UPS®️ Ground
Delivery commitment: 1-5 business days
* Delivery based on distance to destination
* With guaranteed delivery, know in advance when your shipment will arrive
UPS SurePost®️
Delivery estimate: 2-6 business days
* Economical shipping method* with final mile delivery provided by either UPS or USPS®️
* Ideal for shipments to APO, FPO, DPO and P.O. Box addresses
Shipping rates:
All domestic shipping rates are generated automatically by USPS.com, FedEx.com, and UPS.com and may vary from location to location. You will be able to review the shipping rates before your order is completed and the payment is applied.
Claims:
Did you purchase shipping protection and you need to file a claim?
Click here to file a claim with USPS
Click here to file a claim with UPS
Click here to file a claim with FedEx
Do you ship outside of the US?
No, A Cloud Above does not currently ship their products outside of the United States.
What are some of the laws associated with shipping THCA products?
The A Cloud Above , LLC DBA “A CLOUD ABOVE”
This policy confirms A Cloud Above Products are federally legal for customer shipping in accordance with the 2018 Farm Bill, USDA Final Rule, and the DEA Final Rule. A Cloud Above products contain less that 0.3% delta-9 THC which is federally legal as described in the following legislative bills and rules, which establish the legal framework allowing customers to ship A Cloud Above products.
2018 Farm Bill
In December of 2018, the 2018 Farm Bill was signed into law. It removed hemp and derivatives of hemp with extremely low concentrations of the psychoactive compound delta-9-tetrahydrocannabinol (THC).
(no more than 0.3 percent THC on a dry weight basis), from the definition of marijuana in the Controlled Substances Act (CSA). The 2018 Farm Bill defines hemp as “any part of that plant, including the seeds thereof and all derivatives, extracts, cannabinoids, Isomers, acids, salts, and salts of isomers with no more than a 0.3% concentration of delta-9”.1
DEA Interim Final Rule (IFR)
On August 21, 2020, the DEA published its Interim Final Rule (IFR) to further clarify that hemp and hemp products are not controlled substances. In order to meet the definition of “hemp”, and thus qualify for the exemption from Schedule I, the derivative must not exceed the 0.3% delta-9 THC limit. The definition of “marijuana” continues to state that “all parts of the plant Cannabis Sativa L.” and “every compound manufacture, salt, derivative, mixture, or preparation of such plant,” are Schedule I controlled substances unless they meet the definition of “hemp” by falling below the 0.3% delta-9 THC limit on a dry weight basis.
2- This ruling confirms that products distributed by A Cloud Above are not controlled substances as long as their delta- 9 THC concentrations do not exceed 0.3% on a dry weight basis.
Lawful Transportation and Shipping of Hemp Products in Interstate Commerce
The 2018 Farm Bill legalized industrial hemp at the federal level and included a provision that makes it illegal for states to prohibit the interstate transportation of hemp and hemp products as follows: No State or Indian Tribe shall prohibit the transportation or shipment of hemp or hemp products produced in accordance with subtitle G or the Agricultural Marketing Act of 1946 (AMA (as added by section 10113) through the State or the territory of the Indian Tribe, as applicable. 3 This ruling makes it clear that A Cloud Above and customers of A Cloud Above are allowed to transport and ship hemp or hemp products lawfully in commerce as long as the products are produced in compliance with the 201 Farm Bill by not exceeding a delta-9 THC concentration of 0.3% on a dry weight basis.
7 U.S.C. §1639o(1)
https://www.govinfo.gov/content/pkg/FR-2020-08-21/html/2020-17356.htm
https://uscode.house.gov/statviewer.htm?volume=132%page=4914#
THCa laws vary state to state and it’s the consumer’s responsibility to understand their state’s laws and consult an attorney where needed.
What is your Refund Policy?
All purchases are final & non-refundable. There are no exceptions to this rule. If you have questions, email acloudaboveco@gmail.com before making your purchase.
Do you offer Wholesale Accounts?
Yes.We have listed the steps below to be considered for a wholesale account. Step 1 – Let us know about your company by emailing us at acloudaboveco@gmail.com
We will need the following information if applicable.
- Copy of valid business license and seller’s permit
- FEIN Letter from IRS (Form SS-4)
- Business Name & Location
- Contact Name
- Phone Number
- Email Address
- A brief description of the type of business (i.e. Retail, spa, dispensary, distributor, etc)
Where can I make a claim?
To file a claim regarding your order,
*You can access the following link for UPS
Need Additional Support?
Reach out to us directly and our customer service team will get back to you by the next business day!